Investigation of high memory / CPU usage for Dante Director

Incident Report for Dante Director

Resolved

Service is now back to normal, we appreciate your patience.
Posted Sep 27, 2024 - 07:17 UTC

Monitoring

An update has now been deployed to the system and we are monitoring to ensure behaviour has returned to normal.
Posted Sep 27, 2024 - 06:20 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 27, 2024 - 03:25 UTC

Investigating

We are investigating high memory / CPU usage for Dante Director on some of our back end systems.

There is no known impact to customers. But we’re investigating to learn more, and will share another update shortly.
Posted Sep 27, 2024 - 00:28 UTC
This incident affected: Web portal.