Director services degraded due to Device Management crashes

Incident Report for Dante Director

Resolved

The Director device management service is now back to normal, we appreciate your patience.

Posted Oct 03, 2024 - 23:48 UTC

Update

Device management appears to be stable. We are still investigating the root cause of the issue, but are closely monitoring the system to ensure no further outages.

Posted Oct 03, 2024 - 23:01 UTC

Update

We've rolled back to the previous version successfully. Device management functions have been restored, but we are still isolating the root cause for the failure. We will share another update shortly.

Posted Oct 03, 2024 - 22:26 UTC

Investigating

We are aware that Device Management is unavailable for most users. Our team has been mobilized to resolve this issue as quickly as possible. We will share another update shortly.

Posted Oct 03, 2024 - 21:52 UTC

This incident affected: Device Management.